Your Privacy Is Our Priority

1. Introduction & Scope

77bed operates a safe and entertaining online betting platform for players in Bangladesh. We believe that protecting your personal information is a fundamental responsibility. This privacy policy ("Policy") explains how we collect, use, disclose, and protect your personal information.

This policy applies to the following:

• The 77bed website (77bed.lat) and all associated subdomains
• 77bed mobile or web applications
• 77bed customer service channels
• Any 77bed service that you use

If you disagree with any part of this policy, please stop using our services and contact us.

2. What Information We Collect

77bed may collect the following types of information in order to provide you with services:

2.1 Information You Provide Directly

When you register an account or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Address and country of residence
• Financial transaction details — such as bKash, Nagad, Rocket, Upay or bank account information
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Login and logout timestamps
• Gaming activity history and betting patterns
• Browsing behaviour and preferences on the platform
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may receive information from trusted third parties — such as identity verification agencies or payment processors. This information is used solely to confirm your identity and prevent fraud.

3. Purpose of Information Use

77bed uses your information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To facilitate betting, gaming, and financial transactions.
• Identity and Age Verification: To ensure that only users aged 21 and above are using the service.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your complaints and questions.
• Promotional Communications: To send offers and updates, subject to your consent.
• Responsible Gaming: To monitor playing patterns and provide assistance when needed.
• Platform Improvement: To analyse user experience and improve service quality.

4. Information Disclosure & Third Parties

77bed does not sell or rent your personal information. However, information may be shared in a limited way with third parties in the following circumstances:

4.1 Service Providers

With trusted organisations that assist in operating our platform — such as payment processors, game software providers (Pragmatic Play, Spribe, JILI, etc.) and technology infrastructure providers. These organisations may only use the information for the specified purpose.

4.2 Legal Obligations

In the case of court orders, investigations by law enforcement agencies, or other legal requirements, we may be required to disclose information in compliance with applicable law.

4.3 Business Transfers

If there is a major change to 77bed's business operations, such as a merger or acquisition, your information may be transferred to the relevant authority. You will be notified in advance in such cases.

4.4 With Your Consent

If you have given your explicit consent, information may be shared for purposes other than those mentioned above.

5. Cookies & Tracking Technologies

The 77bed platform uses cookies and similar technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to understand platform usage, which helps improve service quality.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may prevent you from using some features of the platform.

6. Data Retention & Security

77bed gives the highest importance to the security of your information. We take the following measures:

6.1 Data Security Measures

• All data transfers are secured through SSL (Secure Socket Layer) encryption technology
• Use of strong password hashing and encryption methods
• Data stored on secure and protected servers
• Firewall and access control measures to prevent unauthorised access
• Regular security audits and vulnerability testing
• Only authorised staff may access your information on a need-to-know basis

6.2 Data Retention Period

We retain your information for as long as necessary — for the duration your account is active and for subsequent legal and business requirements. Financial transaction records may be retained for a specified period after account closure in accordance with applicable law.

7. Your Rights

As a 77bed user, you have the following rights regarding your own information:

• Right of Access: You have the right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — however, this may not be possible where legal or regulatory obligations exist.
• Right to Object to Processing: The right to object to the use of your information for specific purposes, particularly in the case of direct marketing.
• Right to Data Portability: The right to request your information in a readable format.
• Right to Withdraw Consent: The right to withdraw previously given consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable time.

8. Protection of Minors

77bed's services are for users aged 21 and above only. We do not knowingly collect information from minors. If we are informed or become aware that a person below the required age limit has created an account, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please inform us at [email protected].

9. International Data Transfers

77bed works to serve players in Bangladesh. In some cases, our data processing or storage may take place on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers are carried out through secure methods
• Adequate data protection measures are in place in the destination country or organisation
• The standard of protection described in this policy is maintained

10. Changes to Policy

77bed reserves the right to change or update this privacy policy as required. When any significant change is made:

• The updated policy will be published on this page and the "Last Updated" date will change
• For significant changes, a notification will be sent to your registered email
• Continued use of the platform after a change will be considered acceptance of the new policy

We advise you to review this policy from time to time so that you remain informed of the latest information.

11. Payment Information Security

When you transact via bKash, Nagad, Rocket, Upay or bank transfer, we handle the related financial information with the highest level of confidentiality. We never store your full payment card number or mobile banking PIN.

All financial transactions are secured through SSL encryption. The minimum deposit amount on our platform is ৳100 and the minimum withdrawal amount is ৳500 — these limits help ensure effective financial security.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise any rights relating to your information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the 77bed platform

Our customer support team provides assistance in both Bengali and English and is available to serve you seven days a week, twenty-four hours a day.